Policies

48hr rescheduling/cancellation notice is required on all appointments to avoid a cancellation charge. If rescheduling is done after the 48 hrs, your booked service will be charged 50% of its total, but credited back to you at your next appointment. If you no call no show your 50% charge will be non refundable. Cancellation fees will be waived if you test positive or have been exposed to someone with Covid-19.

The studio asks that you’re no more than 15mins late to your appointment in order to receive your fully scheduled services.

There are no refunds or exchanges on retail products.

If for any reason you’re dissatisfied with a service provided you may contact the studio within10 days from your original appointment date to have a re-servicing appointment made.

Prices listed per service are a base price and may increase due to hair length and density which would require additional time and product (4.5% NYC Service Tax is added at checkout)